Bengaluru, 25 May 2026:
Go Digit Life Insurance Limited (Digit Life Insurance) said itsGross Written Premium (including RI inward)climbed51.22% YoYto₹1,990 crore (₹19.9 billion) in FY 2025-26 from ₹1,316 crore (₹13.1 billion) in the previous FY. It also paid ₹4.58 billion in claims during the year. The Company, as part of its 4th Transparency Report, also revealed various claims and service-related metrics from FY 2025-26.
Digit Life shared the turnaround-time (TAT) distribution for death claims in the last FY, showing that 76% of death claims were settled within 3 days after receiving the last claim documents. The average death-claim settlement time stood at 1.82 days, with the end-to-end timeline improving to 6 daysduring the financial year.
The Company also disclosed category-wise biggest claims settled during the year, with the highest single claim paidfor Group Term Lifetouching ₹4.5 crore in FY 2025-26. Its active customer base also grew to 6.8 million during the same period.
The Transparency Report also expanded disclosures to include everyday service turnaround times across the policy lifecycle (covering proposal processing, underwriting decisioning, policy servicing, free-look cancellations, grievances,among others).
Below is a quick view of key customer-facing service metrics:
• Proposal processing averaged 24 hours (where applicable), with record processing speed of 2 minutes 42 seconds.
• Insurance proposal decisioningwas completed at an average of 13 hours.
• Everyday Servicing: Policy updates were resolved within a couple of hours on average, significantly beating the 7-day regulatory mandate. The call center maintained a 71% First-Time Resolution (FTR) rate, despite a 361% surge in volume to over 4,500 calls.
• Digital Support: The WhatsApp channel managed nearly 3,500 customers and handled over 12,000 live chats for instant policy updates.
• Grievance Turnaround: Escalated issues and formal grievances were resolved in an average of 4.13 days, well ahead of the mandated 14-day window.
The report also highlights Digit Life’s technology and operating backbone, including platform availability metrics. In FY 2025-26, Digit Life reported 99.82% reliability for policy issuance (Direct and Partner) platforms and 99.96% reliability for the DigitCare claims system, with the customer enrollment portal achieving 100% availability.
The Company hit a peak of 1.37 lakh policies issued in a single day, reflecting strong operational scale. In group business, the largest single group policy covered 1.44 lakh employees, underscoring our ability to serve large cohorts seamlessly. Its agents & intermediaries nearly doubled from 4,281 to 8,094, while the solvency ratio remained strong at 184%. The Company also said it has expanded its service footprint to over 94% of India's pin codes.
As part of its mission of “being transparent”, Transparency Report is Digit Life’s bi-annual disclosure initiative where it shares data-led insights on claims, service performance, operating metricsand other key insights, in addition to the statutory and regulatory disclosures. Titled “Building Reliable Insurance Systems That Hold Up in Real Life,” the FY 2025-26 edition is Digit Life’s 4th Transparency Report.
All FY25-26 data as on March 31st 2026; Number of customers includes customers/Lives covered under policies issued during the period; Claim paid numbers include all variants filed under different group and retail product categories for FY25-26; TAT for policy issuance/underwriting decision includes time taken to issue/decision the policy after collating all necessary documents. Claims settlement TAT refers to the time taken to settle a claim after receiving all necessary claim-related documents. Service TATs are calculated post receiving all necessary requirements; timelines may vary depending on case specifics and customer/document readiness. All TAT is measured from the Last Document Received (LDR), defined as the customer’s final action, up to the time taken for completion of our processing; TAT for complaint decision is measured from the receipt of the complaint up to the time of closure.
Go Digit Life Insurance Ltd (“Digit Life Insurance”) is a new life insurance company, which aims to provide a seamless customer experience journey to its customers through innovation and transparency. It has launched various group and individual life insurance products since inception. The Company aims to solve the complexity around life insurance products and plans to offer products that are easy to understand and relevant to the new-age Indian consumer. Oben Ventures LLP (promoted by Kamesh Goyal) and FAL Corporation (having Fairfax Financial Holdings Limited as its ultimate parent company) are the promoters of Digit Life Insurance. Fairfax Financial Holdings Limited is listed on the Toronto Stock Exchange in Canada. With its corporate office situated in Bengaluru, Digit Life Insurance aims to build straightforward, paperless processes for life insurance products, supported by technology solutions developed completely in-house.
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